Refunds & Returns

Last Revised: 15/05/2024

At J and H Arewa Treatz, we strive to provide our customers with the best possible online shopping experience for African groceries. However, we understand that there may be instances where a return or exchange is necessary. To ensure a smooth and fair process, we have established the following return policy:

    1. Eligibility:

   – Returns or exchanges are accepted within 7 days from the date of delivery.

   – The item(s) must be unused, unopened, and in their original packaging.

   – Perishable or food items are not eligible for return due to safety and hygiene reasons unless there is a quality issue.

 

    1. Return Process:

   – To initiate a return, customers must contact our customer support team within 7 days of receiving the order.

   – Customers can reach us through our website or by email, providing the order number, the reason for the return, and any relevant details.

   – Our customer support team will guide customers through the return process, providing instructions and a return authorization, if applicable.

 

    1. Return Shipping:

   – Customers are responsible for the shipping costs associated with the return, except in cases of defective or damaged items.

   – We recommend using a reliable shipping method with tracking to ensure the safe return of the products.

   – If the return is due to a mistake on our part or if the item is defective or damaged, we will provide a prepaid return label or arrange for the pickup of the item(s).

 

    1. Refunds and Exchanges:

   – Once the returned item(s) are received and inspected, we will notify the customer of the status of their return.

   – Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.

   – If the return is approved, the refund will be processed promptly. The exact timeframe for the refund to reflect on the customer’s account may vary depending on the payment method and financial institution.

 

    1. Exceptions:

   – Certain products may have specific return guidelines or restrictions due to their nature or legal regulations (e.g., perishable items, personal care products, etc.). These exceptions will be clearly communicated on the product page or during the checkout process.

Please note that J and H Arewa Treatz reserves the right to refuse returns that do not comply with the outlined return policy or if the items have been used, damaged, or tampered with.

We are committed to addressing any concerns or issues related to returns promptly and providing excellent customer service throughout the process. For any further inquiries or assistance, please don’t hesitate to contact our customer support team.

Note: This return policy is subject to change, and customers are encouraged to review the policy on our website for the most up-to-date information.

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